Privacy Policy

Introduction

Plantigos respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, browse our furniture collections, place an order, or communicate with our customer service team.

Information We Collect

Depending on how you interact with our online store, we may collect the following categories of information.

Personal and Contact Information

This may include:

• Full name.

• Email address.

• Telephone number.

• Billing address.

• Shipping address.

Order and Transaction Information

When you purchase furniture, we may collect:

• Order numbers.

• Products purchased.

• Order history.

• Transaction status.

• Shipping and delivery information.

• Return and refund records.

Payment Information

Payments are processed through supported third-party payment providers.

Payment information is handled according to the security and privacy practices of the relevant providers. We generally do not directly store complete payment card numbers or card security codes on our own systems.

Device and Website Information

When you browse our website, certain technical information may be collected, including:

• IP address.

• Browser type.

• Device information.

• Pages visited.

• Website interactions.

• Referral information.

• Cookie-related information.

Customer Communications

We may retain messages, questions, feedback, photographs, and other information you voluntarily provide when contacting our customer service team.

How We Use Your Information

We may use collected information to:

• Process and fulfill orders.

• Confirm payments and transactions.

• Arrange furniture shipping and delivery.

• Provide order confirmations and tracking updates.

• Respond to customer inquiries.

• Manage returns, refunds, and exchanges.

• Improve website performance and shopping functionality.

• Understand general shopping preferences.

• Prevent fraudulent or unauthorized transactions.

• Maintain business and transaction records.

• Comply with legal, tax, and regulatory requirements.

• Provide promotional communications where permitted by law and consistent with your preferences.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember shopping preferences, maintain shopping cart functionality, analyze website traffic, and improve the customer experience.

You may be able to manage certain cookie preferences through your browser settings. Disabling some cookies may affect website functionality.

Sharing of Personal Information

We may share necessary information with trusted service providers that help us operate our online store, including:

• Shopify and ecommerce service providers.

• Payment processing companies.

• Shipping and logistics carriers.

• Website hosting providers.

• Analytics services.

• Customer support platforms.

• Security and fraud prevention services.

We may also disclose information when required by law, in response to lawful requests, or when reasonably necessary to protect our customers, business operations, and legal rights.

Data Retention

We retain personal information for as long as reasonably necessary to process transactions, provide customer support, maintain business records, resolve disputes, prevent fraud, and satisfy applicable legal obligations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights concerning personal information, including the right to request:

• Access to certain personal information.

• Correction of inaccurate information.

• Deletion of eligible personal information.

• Information about certain data practices.

• Opt-out of certain data processing activities where applicable.

California residents may have additional rights under applicable California privacy laws, subject to legal exceptions.

To submit a privacy request, please contact us using the contact information below. We may need to verify your identity before processing certain requests.

Third-Party Websites and Services

Our website may contain links to third-party websites or services. These providers operate independently and maintain their own privacy policies.

We encourage customers to review the relevant policies before sharing personal information with third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business operations, or legal requirements.

The latest version will be published on this page.

Contact Information

Plantigos
Website: www.plantigos.com
Phone: +1 (213) 293-8736
Address: 1202 McGinness Ave, San Jose, CA 95127, United States