Shipping Policy

Order Processing

At Plantigos, we aim to prepare orders efficiently and provide customers with a straightforward delivery experience.

Most eligible orders are processed within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

Processing time is separate from shipping transit time. Certain large, special-handling, or limited-availability furniture items may require additional preparation time.

Free Standard Shipping

Plantigos offers free standard shipping on eligible orders.

Any applicable delivery charges, upgraded shipping options, or additional services will be displayed during checkout before the order is completed.

Estimated Delivery Time

For eligible orders within the United States, estimated standard delivery is generally 2–3 business days after processing and dispatch.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

Actual delivery times may vary depending on:

• Delivery destination.

• Shipping carrier operations.

• Furniture size and weight.

• Delivery appointment requirements.

• Weather conditions.

• Public holidays.

• Seasonal shipping volume.

• Other circumstances outside our reasonable control.

Large Furniture Deliveries

Sofas, sectionals, beds, and other oversized furniture items may require special handling or scheduled delivery.

Depending on the product and shipping carrier, customers may be contacted to coordinate a delivery date or delivery window.

Standard Delivery Services

Unless specifically stated on the product page or at checkout, standard shipping does not automatically include:

• Furniture assembly.

• Installation.

• Room-of-choice placement.

• Removal of existing furniture.

• Removal of packaging materials.

• Additional in-home services.

Tracking Information

When tracking is available, shipment information will be provided after your order has been dispatched.

Please allow time for the carrier to scan the shipment and update its tracking information.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify your street address, apartment or suite number, city, state, and ZIP code before submitting your order.

If you notice an error, contact us immediately.

Address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

Preparing for Delivery

Before your furniture arrives, we recommend confirming that the delivery route is accessible.

Please consider:

• Doorway width and height.

• Hallway clearance.

• Stairway dimensions.

• Elevator capacity.

• Building delivery restrictions.

• Available space in the intended room.

Delivery Inspection

We recommend inspecting the packaging and furniture promptly after delivery.

If visible damage is present, take photographs of the packaging and affected areas before disposing of any materials.

Delayed Deliveries

Although we work to process and dispatch orders efficiently, delays may occur because of severe weather, carrier disruptions, holiday schedules, transportation issues, or other unexpected circumstances.

If your shipment appears significantly delayed, please contact our customer service team with your order number.

Missing or Undelivered Packages

If tracking indicates that a shipment has been delivered but you cannot locate it, we recommend:

• Checking the delivery location.

• Checking with household members or building reception.

• Reviewing the latest tracking information.

• Contacting the shipping carrier where appropriate.

If additional assistance is needed, please contact Plantigos.

Contact Information

Plantigos
Website: www.plantigos.com
Phone: +1 (213) 293-8736
Address: 1202 McGinness Ave, San Jose, CA 95127, United States