Refund policy
Refund & Return Policy
Store Name: Plantigos
Website: www.plantigos.com
Phone: +1 (213) 293-8736
Address: 1202 McGinness Ave, San Jose, CA 95127, United States
Our Return Policy
At Plantigos, we believe choosing furniture should be a comfortable and straightforward experience. We want customers to feel confident when selecting sofas and home furnishings for their living spaces.
Eligible furniture products may be returned within 14 days of delivery.
To qualify for a return, the product should be unused, undamaged, and in its original condition. Original packaging, protective materials, hardware, instruction manuals, and included accessories should be retained whenever reasonably possible.
Products that have been heavily used, stained, modified, improperly assembled, or damaged after delivery may not qualify for a standard return unless the issue is covered by applicable consumer protection laws.
Checking Furniture Dimensions
Before placing an order, customers should carefully review the product dimensions and confirm that the furniture is suitable for the intended space.
We recommend measuring:
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Doorways and entrances.
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Hallways and corridors.
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Staircases.
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Elevators.
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Available room space.
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Other access points along the delivery route.
Returns resulting from incorrect size selection or insufficient delivery access may be treated as discretionary returns.
How to Request a Return
To begin a return request, contact Plantigos customer support within 14 days of receiving your order.
Please provide:
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Your order number.
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The name of the furniture item.
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The reason for requesting a return.
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Clear photographs where applicable.
Our team will review the request and provide the appropriate return instructions.
Please do not arrange return transportation before receiving authorization, especially for large or oversized furniture.
Damaged, Defective, or Incorrect Furniture
We recommend inspecting your furniture promptly after delivery.
If your sofa, sectional, chair, bed, or other furniture item arrives damaged, defective, incomplete, or different from the product ordered, please contact us as soon as possible.
To help us review the issue, please provide photographs showing:
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The complete furniture item.
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The affected or damaged area.
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Exterior packaging.
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Shipping labels where relevant.
After reviewing the information, we will determine an appropriate resolution, which may include replacement parts, replacement merchandise, or a refund.
Return Shipping
Return shipping arrangements depend on the reason for the return.
If a return is required because of a verified product defect, shipping damage, or an error on our part, Plantigos will provide appropriate assistance with the return process.
For returns based on personal preference, size selection, or a change of mind, customers may be responsible for applicable return transportation costs unless otherwise required by law.
Because furniture can be large and heavy, please contact us before arranging any return shipment.
Refund Processing
Once an authorized return has been received and inspected, we will notify you of the refund decision.
Approved refunds will generally be issued to the original payment method.
Please allow approximately 5–10 business days after processing for the refund to appear, depending on your bank, card issuer, or payment provider.
Exchanges
Exchanges are subject to product availability.
If you would like another sofa style, color, configuration, or furniture item, please contact our customer service team for assistance.
In some cases, the original item may need to be returned before a new order can be placed.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests cannot be guaranteed once an order has entered fulfillment or has been dispatched.
Any approved cancellation refund will be issued to the original payment method.
Contact Us
Plantigos
Website: www.plantigos.com
Phone: +1 (213) 293-8736
Address: 1202 McGinness Ave, San Jose, CA 95127, United States